Thank you for your purchase I hope you are very happy with your pyramid or Dragon. I always endeavor to make this a personal experience for my customers so if you wish to return an item or have any questions about it, please contact me on 07913761625 or crystal@intentionpyramids.com and I will happy to help.
Boring but legal bit…
…Here are a few things I need you to know about when I will return an item and reasons I won’t return an item.
All pyramids are handmade and uniquely made which means they are all slightly different and will be different to the picture used to represent it. If you want to check the exact pyramid you are going to purchase, please get in touch and I will be more than happy to send a photo of yours. So, for this reason I can’t except returns because it looks different to the photo.
The metaphysical properties didn’t come true. I do have to say that the pyramids are for entertainment purposes only. You are welcome to read my reviews to hear what others say about them though!
Any item which is custom made. I promise to keep you informed at all stages of the design process and ask about all requirements for your piece before it is made so you will have the perfect design for you. So for this reason I do not except returns for a custom made pyramid or one a can’t resell again, which I think is fair.
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.
You need to notify me of your wish to cancel your order within this time period.
You then have a further 14 days from the date you notify me of your cancellation to return the goods. You must cover the delivery cost for returning unwanted goods, unless the item is faulty.
After returning the goods, I will refund you the cost of the goods and the standard delivery cost you paid to get the goods sent to you in the first place.
I will refund for the goods and standard delivery within 14 calendar days after returning the goods, or evidence that they were returned. Please send photo of postage receipt or tracking number.
Upon receiving evidence of items being returned please know that I will be crying in a corner somewhere.